Coming from the Khewra Salt Mines in Punjab, Pakistan, these ancient salt crystals date back 600 million years, out dating the Jurassic period of the dinosaurs by 400 million years. The mineral composition of Himalayan Salt gives it its distinctive colour, whereby a distinctive ratio of minerals alters the physical structure of the compound. This composition of minerals refracts light in a beautiful pinkish hue. The result is a soft vibrant light that helps with relaxation. Of course, the exact mineral composition and shape of the lamp will determine the exact colour emanated from the lamp, which range from pink through orange, red and crimson. Each Salt Lamp is unique, distinct and hand carved by expert craftsmen in Pakistan and varies in size, shape and weight.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@silkroutespicecompany.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@silkroutespicecompany.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
