The Silk Route was an ancient network of trade routes. Today, we continue to follow these Ancient trade roads through Asia, Africa and the Middle East, seeking the highest quality products from across the globe to then bring them directly to you. Silk Route Home’s high-quality kitchen utensil set is durable and ergonomically designed to give you maximum comfort and control.
Our stylish range is the perfect addition to any kitchen! Made from a mix of acacia wood and silicon results in excellent durability. Our kitchen tools can withstand temperatures of up to 230℃/446°F and can cool down quickly. Its non-stick silicone properties make for an effortless wash with warm and soapy water.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@silkroutespicecompany.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@silkroutespicecompany.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.